FAQs

What is the refund policy?

We understand ordering mistakes can happen, so please email us or call if there was a mistake you made when ordering. Any orders that are cancelled after 10:00pm on Friday cannot be refunded. (217) 993-4323

How are they packaged?

Our innovative packaging not only looks great but also elevates the sustainability of our meals. With this new packaging, you can enjoy your favorite dishes fresh as the day they were made for 10-14 days! 
The sealing machine removes 99.5% O2 and replaces it with food-grade nitrogen to keep the meals fresh for 10 - 14 days. It's 100% natural and safe!!
FYI - Earth's atmosphere is composed of roughly 78% nitrogen (N2) and 21% oxygen (O2).

 

When do I receive my food delivery?

Food deliveries are made on Tuesdays only. We will call to arrange an approximate delivery time.  Pickup orders may be picked up anytime during business hours. Please note that all unclaimed food will be discarded after 7 days.

Can I pick up my food? When can I pick my food up?

Pick up is available during business hours. Check your pick location for hours.  Arrangements can be made if you need to pick up outside of those hours.

https://justrighteating.com/pages/contact-us

Where will you deliver?

We provide delivery within a 30-mile radius of Springfield, IL, including surrounding communities along the I-55 corridor, as well as within a 30-mile radius of Edwardsville, IL. Some exclusions may apply. Please note that we do not deliver to locations in Missouri.

What time will my food be delivered?

Specific delivery time varies and depends on your address. After your first few deliveries, that time does not work for you, we will make it as convenient as possible for you to receive your delivery.

Here’s how your meals get to you: Our own drivers bring your food straight from our commercial kitchen in a refrigerated van (kept below 41°). When it arrives, we’ll leave it right at your doorstep in a thermal bag with ice packs to keep everything fresh.

A quick reminder about storage: Please pop all your food into the fridge as soon as possible. This goes for everything—meals, muffins, breads, and more. Once your order is delivered, it’s up to you to keep it stored safely.

Need a special arrangement? We’re happy to work with you! For example, we can place your meals directly into a garage fridge if that helps. Our goal is to make sure your food arrives fresh, and with proper storage, you’ll be able to enjoy it for days. Just send us a message to set something up.

Can I recycle the empty packages?

We encourage everyone to recycle, repurpose, and/or reuse. We do our part on our end, but we would be extremely happy if you recycle your containers on your end : )

Is the food frozen?

Nope — nothing is frozen! Your meals are delivered fresh. For the best experience, enjoy salads and seafood first, and be sure to keep everything refrigerated right away to maintain peak freshness.

Is this diet food? 

We’re not a diet food company. What we do is provide fresh, high‑quality, natural meals in the right portions and balance to fit your goals—whether you’re training hard, looking to lose weight, wanting convenient healthy options, or managing specific health needs. 

Do you accommodate food restrictions?

Yes! We can accommodate most food preferences and restrictions. Right now, we offer gluten‑free, vegetarian, pescatarian, flexitarian, and lactose/dairy‑free options. All of our meals are also low‑sodium, heart‑healthy, and diabetic‑friendly.

Is there a variety?

We keep things exciting with plenty of variety! Each week, we offer around 70 different items, with the option to customize some meals to fit your preferences. Our menus rotate on a 6‑week cycle, and we’re always adding new dishes to keep things fresh and delicious.

What kinds of things will I experience with a healthy meal plan?

Weight loss, reduced body fat, heart health, build muscle, lower cholesterol, reduce blood pressure, regulate glucose levels, save time, convenience, stress free, look great, feel great, perform better, live longer, and experience a better quality of life. Our meals are delicious and convenient, so you may experience some slight happiness from that alone :) 

Are the meals diabetic and/or heart healthy?

Yes, all of our foods are low‑glycemic and made with natural sources of sweetness and energy—like fresh fruits, vegetables, lean proteins, complex carbs, fiber, and healthy fats.